BANK CUSTOMER Get your customer enrolled Create the right paymentcard for the customer Come with us on an end-2-end payment journey Get the card personalized in proximity Get the card into thehands of your customer Make sure your customers can start using the card seamlessly

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Onboard customers and verify identities anytime, anywhere

Onboard your customers securely across multiple channels, whether in-branch (customer assisted by agents) or remotely (customer using a smartphone or PC). IDEMIA’s identity proofing solution provides ID document and biometric capture + verification, for example.

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Provide a virtual card immediately

Enable your customer to start paying immediately by providing a virtual card in your mobile banking app. IDEMIA provides a disposable or reusable virtual card display service leveraging a dynamic card generation and validation service.

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Generate card designs efficiently

Generate your card designs in an easy way—from concept to card manufacture. IDEMIA offers a complete visual design service that combines our expertise in design and card manufacturing to allow issuers the ability to create new and innovative cards.

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Offer cards that catch the attention of your customers

Create stunning payment cards by selecting innovative raw materials and applying original cutting and design techniques such as: eye-catching colored cores, slightly tactile varnishes, non-standard card shapes, and edge coloring techniques that leverage the payment card to its full potential.

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Embrace the card future

In addition to classic PVC cards, IDEMIA has developed a wide range of innovative cards:

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Access the card personalization process in real-time

Track where your card is in the personalization process (down to the individual card level), create reports online, manage your inventory and make production requests from a single platform.

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Be close to your customers

Reduce the time from card application to final delivery and take an eco-friendly approach to transportation. IDEMIA has a worldwide personalization footprint designed to optimize responsiveness and proximity to the cardholder for fast delivery times in an environmentally friendly way.

The IDEMIA network of personalization centers are equipped to cater to local demands for different personalization technologies: from traditional embossing over established (indent, thermal printing and laser) to new (durable graphics and drop-on-demand) flat print technologies.

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Customize the card carrier on the individual level

Print the card carriers dynamically and on-demand to virtually eliminate stock levels, scrap, and excess inventory. Additionally, IDEMIA color carrier printing service enables you to customize carriers down to the individual level, which is in line with the ultra-personalized services customers of today have come to expect.

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Create a unique unboxing experience

Turn card delivery into a moment of brand intimacy with your customers by creating a memorable unboxing experience. IDEMIA has both automated (typically a card attached to an A4 Z-folded carrier) and manual (e.g. sliding packs and boxed solutions where the card is hand-matched and packed) packaging and fulfillment solutions available.

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Create a link between a card and a smartphone

Take the best of the physical and digital worlds by combining the payment card with the real-time and interactive aspects of a smartphone. IDEMIA Card Connect enables data exchange between an applet in the card chip and a smartphone with NFC capacities. This creates new convenient customer journeys like one-tap payment card activation from a smartphone.


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Instantly provide your customers with their PIN

Enable your customers to retrieve and/or select their card’s PIN codes within your mobile banking app or website to provide a seamless user experience.

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Make paper a thing of the past

Replace the traditional marketing inserts normally sent with cards with digital versions. These digital inserts can be delivered though SMS, e-mail, or QR-code on card carrier.